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Robert Half Hardware Analyst in BOSTON, Massachusetts



Perform advanced computer software, hardware and other IT service troubleshooting and consultation. Provide in person support when remote support may not be adequate.

Install and troubleshoot a wide range of specialized audio applications and plugins ranging from, but not limited to, Pro Tools, Logic Pro, Cubase, Finale, and iZotope

Meet regularly with department contacts to gain in-depth understanding of their business and computing needs. Assist departments in technology purchases, decisions, and changes


3 – 5 years of experience in the direct delivery of IT support

Bachelor’s degree

Experience with configuring, installing and troubleshooting of Mac OS X 10.10 and above, Microsoft Office Suite, and troubleshooting peripherals (printers, scanners, etc.) and mobile devices (tablets, phones).

Demonstrated specialized knowledge of Macintosh and Windows operating systems as well as Apple and PC hardware. An advanced knowledge of administrative software associated with these systems.


Experience using remote desktop management tools such as Casper.

Strong technical and analytical skills.

Strong interpersonal skills in dealing with a wide range of clients with varying levels of computer familiarity.

Ability to translate technical instructions into easily understood steps to a diverse client base.

Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule.

Ability to work with a sense of urgency.

Strong verbal and written communication skills.

Ability to learn existing and emerging computer technologies quickly.

Requirements Audio Visual, JAMF Casper Suite, Mac OS, Mac OS X, Cubase, Logic Pro Technology Doesn't Change the World, People Do.®

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