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Robert Half ServiceNow Developer in Boston, Massachusetts


Robert Half is looking for a passionate and highly motivated ServiceNow Developer. The ServiceNow Developers primary responsibility is to develop applications on the ITOM suite. This resource will have in-depth experience with Configuration Management (including classes and CMDB hierarchy), Discovery, Cloud Discovery, Service Mapping, and troubleshooting.

In this role you will:

  • Develop, enhance, operate, and maintain an accurate Configuration Management Database.

  • Provide technical services within the ServiceNow ITOM Suite.

  • Maintain & Administrate ServiceNow MID Servers.

  • Build custom probes and patterns to enhance ServiceNow Discovery.

  • Build integrations with monitoring solutions to facilitate event management processes.

  • Manage a multi-source CMDB utilizing identification and reconciliation rules to increase the accuracy and reliability of the data.

  • Drive opportunities for increased efficiencies on the ServiceNow platform considering automation in all aspects.

  • Reviews service asset and configuration management plans and completes complex client requests. Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes. Tracks change requests and evaluates requests for new configuration management requirements.

  • Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.

  • Participates in special projects and performs other duties as assigned.


  • Bachelor’s degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices, and procedures.

  • ServiceNow System Developer Certification (preferred)

  • ServiceNow System Administrator Certification (Preferred or ability to achieve within 6 months of hire)

  • Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST

  • Ability to write complex SQL statements and code in JavaScript

  • Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)

  • Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, and delimiters.

  • Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers

  • Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

  • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS.

  • Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery.

  • Administration of Discovery Mid Server and its configuration that includes properties, capabilities, Script Files, Script Includes, IP Ranges, clustering for load balancing and failover.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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