Robert Half Temporary to Hire Client Service Supervisor in Boston, Massachusetts
Temporary to Hire Client Service Supervisor
The Client Service Supervisor directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. S/he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction.
S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives.
Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
Coordinate and participate in client meetings and deliverables
Serve as a key point of contact for external clients with regard to daily servicing inquiries
Build overall credibility and foster trust with clients
Identify ways to improve productivity and efficiency to enhance client experience
Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved
Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels
Requirements Fund Accounting, NAV - Net Asset Value, Net Asset Value (NAV), Mutual Funds
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.