Job Information
Robert Half Help Desk Analyst in Braintree, Massachusetts
Description There is an opening for a Help Desk Analyst through Robert Half. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Braintree, Massachusetts area and is a long-term contract / temporary opportunity.
Your responsibilities in this role
Resolve technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - 1+ years of prior experience
Demonstrated knowledge of user administration and bug fixing in a client server environment
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Experience installing and configuring operating systems, networked and local printers, and business applications
Familiarity with basic networking concepts
Experience with IT support ticketing systems
Solid understanding of Linux
PC Hardware experience preferred Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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