Robert Half Corporation Jobs

Job Information

Robert Half Call Center Manager in Braselton, Georgia

Description

CALL CENTER MANAGER - Large Team, Industry Leader in North Gwinnett

My client, a large industry leader in north Gwinnett, is searching for a Call Center Manager to join their team for a position open due to growth. The Call Center Manager will be responsible for managing a large team, serve customers, and ensure customer receive world-class service. The Call Center Manager will be responsible for managing a team of 100+ customer service agents and will be accountable for ensuring all client needs are met.

Position Responsibilities

  • Manage the day-to-day operations of a modern, fast paced 100-seat call center.

  • Handle daily supervision and coaching of department managers, team leads and representatives.

  • Hands-on involvement in all aspects of customer service, including daily handling of customer calls and emails.

  • Develop managerial and leadership skills of team leads / representatives.

  • Monitor, track and enforce departmental policies, procedures and goals.

  • Review reports, perform regular internal audits and take appropriate action.

    Requirements

  • Bachelor’s degree.

  • 5+ years customer service supervisory experience, preferably in a call center environment.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high performing team.

  • Experience with process improvement audits.

  • Exhibit strong communication and organizational skills.

If you are interested in this opportunity, please submit your formal and confidential resume to Kristen Stough. My client is looking for the right person to join their team. If you want to join a family organization that offers excellent compensation, bonus, and incentive programs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

DirectEmployers