Robert Half Call Center Manager in Braselton, Georgia
CALL CENTER MANAGER - Large Team, Industry Leader in North Gwinnett
My client, a large industry leader in north Gwinnett, is searching for a Call Center Manager to join their team for a position open due to growth. The Call Center Manager will be responsible for managing a large team, serve customers, and ensure customer receive world-class service. The Call Center Manager will be responsible for managing a team of 100+ customer service agents and will be accountable for ensuring all client needs are met.
Manage the day-to-day operations of a modern, fast paced 100-seat call center.
Handle daily supervision and coaching of department managers, team leads and representatives.
Hands-on involvement in all aspects of customer service, including daily handling of customer calls and emails.
Develop managerial and leadership skills of team leads / representatives.
Monitor, track and enforce departmental policies, procedures and goals.
Review reports, perform regular internal audits and take appropriate action.
5+ years customer service supervisory experience, preferably in a call center environment.
Demonstrated leadership skills to effectively coach, develop and motivate a high performing team.
Experience with process improvement audits.
Exhibit strong communication and organizational skills.
If you are interested in this opportunity, please submit your formal and confidential resume to Kristen Stough. My client is looking for the right person to join their team. If you want to join a family organization that offers excellent compensation, bonus, and incentive programs.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.