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Robert Half Audit Controls Analyst in Bridgewater, New Jersey


The Audit Business Control Analyst (BCA) is responsible for managing Issues Management within their assigned business unit(s). This includes, but is not limited to, documenting the issue description, conducting root cause analysis, development of a MAP, updating the status of all assigned issues in ProcessUnity, managing all MAPs to timely closure, and reviewing and packaging of all evidence necessary to demonstrate completion of all approved MAP activities.


· Assists BCM in the continuous monitoring of new issues, Quality Assurance, Quality Control, and Compliance testing to determine underlying control deficiencies/breakdowns

· Understands the business impacts of new issues to effectively rate their severity

· Evaluates low severity issues to determine appropriateness of Fast Track eligibility. Leads the preparation and processing of Fast Tracking requests

· Leads the creation of remediation Management Action Plans (MAP) and MAP activities to address root cause of open issues or linkage to pre-existing MAPs when appropriate

· Prepares and processes Risk Acceptance requests

· Drives Issue Management through successful completion within program KRI SLAs

· Performs on-going monitoring of MAP progress towards remediation target date and MAP activity milestones. Provides progress updates to business management and status updates to Issues Management using ProcessUnity

· Responds to Client requests (Client Audit Support/Client Management) in a timely manner

· Supports the BCM with active engagement with internal/external risk stakeholders (Audit, Compliance, Regulatory Change Management, Enterprise Change Management, Issues Management, Oversight & Control, QA/QC, P& P, AVT)

· Coordinates management responses into MAPs for submission to auditors and examiners

· Liaises with testing partners (QA, QC, Compliance) to analyze root cause of testing results and suggest remediation activity

· Liaises with Audit validation team to satisfy evidence requests for validating remediated issues. Coordinates business walkthroughs and any subsequent updates in Process Unity.

Supports the IT Business Control Manager:

o During Technology Risk and Control Self-Assessments including identifying, assessing, and documenting risks and controls and completing testing

o Writing high quality risks and control descriptions as part of creating and editing the Technology risks and controls matrix

o Suggest actions to address Technology control issues



· Bachelor’s degree required

· 3 to 5 years of relevant mortgage servicing experience

· Ability to analyze and provide a credible challenge of the effectiveness of risk management and internal controls within the Issues Management process

· Effective communication skills, both oral and written, and the ability to communicate at all levels

· Process improvement and project management skills are a plus

Additional Requirements for Technology

  • Technology professional certification a plus (e.g., CISA, CRISC, CISM, CISSP)

  • IT auditing experience a plus

  • Understanding of IT process mapping preferred

  • Cloud security risk and control knowledge a plus

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