Robert Half Help Desk Analyst I in Bridgewater, New Jersey
Bridgewater, NJ – new location as of a week ago
Need to help set up the new office
Doubling the size of company, building out machines, imaging, boxing machines, sending them out to new hires
40-50 people in the BWO
400 people total including remote works
The Technical Support Technician I will be responsible for the day-to-day support for technical issues with staff including conference room support, laptops, desktops, printers, desktop phones and mobile phones.
Responsibilities include, but are not limited to:
Providing helpdesk support and resolving problems to the end user’s satisfaction
Monitoring and promptly and effectively responding to requests through the IT helpdesk
Assisting with onboarding of new users
Installing, testing and configuring new workstations, peripheral equipment and software
Managing PC setup and deployment for new employees using standard hardware, images and software
Providing support for conference rooms, meetings and technical support for the phone system
High school diploma or equivalent is required; Associate's or Bachelor's degree in Computer Science or related discipline is preferred
At least 3 years of technical support experience
Must have excellent customer service skills and demonstrate strong interpersonal, organizational, verbal and written communication skills
Strong attention to detail
Ability and desire to work in a team-oriented environment
Some experience with “SCCM” or as it might be known “Microsoft System Center Configuration Manager” would be a really nice bonus for the team if possible.
Requirements - Experience in user administration and bug fixing in a client server environment
Background in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
Excellent problem-solving skills
IT support ticketing system experience desired
2+ years of prior experience
Microsoft SCCM experience desired
Expertise in Desktop Imaging
Ticketing System experience
Deep understanding of Mobile Device Management
Experience with Asset Inventory Technology Doesn't Change the World, People Do.®
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