Job Information
Robert Half Administrative Assistant in Brooklyn Center, Minnesota
Description
Robert Half is excited to partner with a leading non-profit organization dedicated to advocating for economic justice for low to moderate income individuals and communities of color. We are currently seeking a dedicated Bilingual (Spanish/English) National Services Representative to join our mission-driven team. This role is pivotal in supporting our members and advancing our advocacy efforts to fight the racial wealth disparity gap and other critical issues.
Job Responsibilities:
Member Service Calls: Handle incoming calls from the National Queue professionally, managing and defusing any tense situations to alleviate member frustrations. Must be fluent in both Spanish and English.
Resolve Issues: Proactively work with members to resolve issues, accessing their files in the Lynx system, and documenting all interactions and resolutions. Bilingual communication is essential.
Timely Response: Ensure all calls are addressed effectively and promptly, with the ability to communicate in both Spanish and English.
Appointments: Coordinate and schedule appointments across various departments for members, with bilingual capabilities.
Web-file Assistance: Help members with access issues to their Member Portal, including password recovery, in both Spanish and English.
Documenting Complaints: Log complaints in the Lynx system with detailed information about the member, involved staff, subject, description, and resolution, using bilingual skills.
Outgoing Calls: Make necessary outgoing calls to members as required, with the ability to converse in Spanish and English.
Email Responses: Manage and respond to all emails from the assigned Email Follow-up lists diligently, in both Spanish and English.
Stay Informed: Keep up-to-date with the organization’s policies and procedures to provide accurate and consistent information in both languages.
Outreach: Support advocacy and outreach campaigns by engaging with members, church leaders, businesses, politicians, and community leaders, using bilingual skills.
Advocacy and Support: Participate in advocacy campaigns and activities, embodying the organization’s mission in fighting for economic justice, with the ability to communicate effectively in Spanish and English.
Requirements
Fluency in both Spanish and English, with excellent communication skills in both languages.
Strong problem-solving skills and the ability to handle stressful situations calmly.
Proficiency in the Lynx system or the ability to quickly learn new software.
Experience in customer service or related field, preferably in a non-profit or advocacy setting.
Commitment to the mission of advocating for economic justice and racial equity.
Ability to work collaboratively in a fast-paced and diverse environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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