Robert Half Corporation Jobs

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Robert Half Help Desk Analyst II in Burbank, California

Description

If you want to join the team at Robert Half Technology, consider this Help Desk Analyst opportunity. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. It is important for the chosen candidate to understand how these processes work together to provide superior support and high availability of our business. There might also be times when you need to cover alternative shifts. Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term temporary-to-full-time opportunity. Located in Burbank, California, this Help Desk Analyst II role will be a long-term temporary-to-full-time opening.

What you get to do every single day

  • Provide guidance to Tier 1 support and team members

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME..

Requirements

TOP MUST HAVES:

  • If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred

  • One or more programming or scripting language skills required

  • Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment

  • Ability to recognize, evaluate, and resolve problems effectively

  • Strong communication and interpersonal skills (verbal, written, and listening)

  • Must be able to work independently with minimal supervision

  • 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

    • We really want someone with ITIL certification for this job

    • A combination of superior customer service skills and technical aptitude

  • Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • Apple Talk experience

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME..

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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