Robert Half Patient Access Liaison - MPMC in Burlingame, California
Our client in Burlingame is looking to fill a full-time contract to permanent role. Come work in the exciting world of healthcare!
The Patient Access Liaison position serves as the first point of contact for our patients and exemplifies personal warmth and patient engagement, professionalism, is discrete, and offers solutions in anticipation of patient needs. Greets every patient verbally by phone or in person, with eye contact and body language that is welcoming and friendly. Functions as an integrated team member and works with clinical staff to ensure patient needs are met, increase overall efficiency of the department, and collaboratively accomplish needed activities. The Patient Access Liaison will complete electronic scheduling and registration for patients coming in for Out-Patient Services admitted into the Medical and Health Centers. Interviews patients either by telephone or in person to effectively schedule and assure the proper utilization of clinical resources, prepares appropriate forms, establishes eligibility, verifies benefits, and obtains authorizations and co-pays as appropriate. The Patient Access Liaison may also be responsible for general office and miscellaneous responsibilities to ensure patient satisfaction and a smooth work flow. This may include, but not limited to, front desk check-in, scanning orders, obtaining HIPPA forms, Advance Beneficiary Notices (ABN's), financial waivers, charity care and uninsured information, and inquire on Advance Directive. Requirements: HS Diploma or equivalent • At least 2 years of health care experience in a medical/outpatient clinic is required. • Scheduling and hospital registration a plus. • Experience in EPIC, Cadence, Tapestry, and Passport a plus. • Experience in government and commercial insurance program, Third Party Payor, Medicare, Medi-Cal, and other regulatory knowledge a plus. • Must have excellent customer service skills.
Excellent customer service skills - Required Experience in EPIC, Cadence, Tapestry, and Passport - Highly desired Experience in government and commercial insurance program, Third Party Payor, Medicare, Medi-Cal, and other regulatory knowledge - Highly desired health care experience in a medical/outpatient clinic - Required: 2 Years Scheduling and hospital registration experience - Highly desired *Must have previous Receptionist experience.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.