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Robert Half Customer Service Representative in Burlington, Massachusetts

Description If you're looking for work, you might be the Customer Service Representative Robert Half is looking for to build solid customer relationships. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. This long-term contract / temporary Customer Service Representative position could be for you, if you're available to work in Burlington, Massachusetts. Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.

How you will make an impact

  • Retrieve and oversee the sending of written business communications

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion

  • Receive and place telephone calls Requirements - Critical thinking, problem solving, ability to work independently

  • Strong Microsoft Office skills

  • Excellent customer service and office administrative skills

  • Experience performing extensive research to resolve complex customer inquiries

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Proficient with computers and technology platforms

  • Excellent written, verbal and social communication skills

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Knowledge of customer invoices

  • Customer Support experience

  • Proficiency in Direct Phone Calls

  • Customer service experience preferred

  • Purchase Orders experience

  • Upbeat, positive attitude and an approach to work rooted in professionalism

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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