Job Information
Robert Half IT Support/Field Technician in Burlington, North Carolina
Description
We are currently seeking an experienced IT Support/Field Technician to join our team. The successful candidate will serve as a conduit between our technical team and our customers, providing top-tier support and field service. This role calls for someone skilled in both help desk support and field work, capable of setting up and testing internet connections, installing IT equipment and training users.
Responsibilities:
Provide a mix of help desk support and desktop support/field work.
Set up and test Internet connections at varying locations such as public dealerships and auto repair shops.
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and hardware, networked peripheral devices, and networking hardware products.
Deliver technical customer support over the phone, identifying, researching, and resolving technical issues.
Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
Support the company's future vision by consistently updating your knowledge of emerging tools and trends in tech, particularly in the field of IT.
Train end-users on how to operate the new technologies, ensuring they're comfortable and adept at using them.
Working Conditions: This position requires both fieldwork and office work. The successful candidate will need to balance time spent in the office, providing phone support, and time out in the field at client sites. Occasional evening and weekend work may be required as job duties demand.
Requirements
Relevant tertiary qualification in IT or related field
Proven experience in IT support or field work
Excellent troubleshooting and problem-solving skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Experience working in a team-oriented, collaborative environment
Strong analytical and problem-solving abilities
Must be able to effectively prioritize and execute tasks in a high-pressure environment
Strong understanding of the organization’s goals and objectives
Possess a driving license as driving to different locations is a key part of the role.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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