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Robert Half Desktop Support Analyst in Burnsville, Minnesota


Desktop Support Analyst


• Respond quickly and professionally to incoming requests (phone and email) related to I.T. issues. Work toward first-call resolution of those issues, or escalate to the appropriate I.T. resource.

• Support a mostly remote work force.

• Responsible for PCs, printers, and related equipment.

• Image and deploy hardware.

• Maintain the company’s computer inventory (break/fix).

• Use Active Directory to users and groups.

• Perform system changes as needed for all moves, adds, changes.

• Install, configure, and upgrade PC software.

Interested candidates should contact Sally Lander at 612.249.0254 or DM me via LinkedIn.


• 3+ years of experience in Help Desk technical role.

• Knowledge of computer systems, repair, and network management.

• Familiarity with troubleshooting issues in Windows 10 and Microsoft Office.

• Resourcefulness and quick-thinking nature to troubleshoot technical issues as they arise.

• Understanding and appreciation for information security within systems and user devices.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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