Robert Half Corporation Jobs

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Robert Half Bilingual Customer Service Representative in Camarillo, California

Description

The Customer Service Representative responsible for providing friendly and helpful service to all customers that call into the Call Center. You would be assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. You will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.

Essential Job Functions

  • Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud

  • Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry.

  • Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines

  • Document all communications and transactions of material manner with customers

  • Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

  • Actively participate in team meetings to improve workflows, collection processes, and department efficiencies.

Additional Job Functions

  • Work effectively in a high-pressure, high-volume environment

  • Display professionalism and empathy

  • Handle customer questions with a goal of resolving all issues within first contact/call

  • Demonstrate strong verbal and written communication skills

  • Refer available services to meet customers’ needs

  • Excellent computer skills including proficiency with Microsoft Suite products

  • Contribute to department projects as assigned

  • Other related duties as business needs arise

    Requirements

Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. Ability to speak in both English and Spanish. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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