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Robert Half Customer Service Representative in CANTON, Ohio

Description This Customer Service Representative position via Robert Half might be for you, if you like the idea of working in a dynamic, rapidly-changing call center. You might be the Customer Service Representative we're looking for, if you're articulate and highly-skilled, and love building solid customer relationships. This could be the Canton, Ohio Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary to hire engagement.

Major responsibilities

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Receive and place telephone calls

  • Receive and send written business correspondence

  • Give exceptional customer service in a timely fashion Requirements - Strong Microsoft Office skills

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Excellent verbal, written, and social skills

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Proficiency in Microsoft Excel

  • Solid understanding of navigating basic office equipment and protocols

  • Expertise in data entry

  • Foundational knowledge in customer service

  • Customer service and office administrative skills

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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