Job Information
Robert Half Customer Service Representative in Canton, Ohio
Description
We are seeking a detail-oriented, organized, and customer-focused individual to join our team as a Customer Service Representative. This role demands a high level of customer service skills and a keen understanding of our product lineup and internal operations.
Responsibilities:
Manage and support customer accounts with products according to purchase orders. This entails working directly with EDI orders, telephone, fax, and email.
Carefully analyze items, current inventory, and pricing to ensure consistency and accuracy.
Manage and match Purchase Orders (PO's) and proofs of delivery using SAP and Excel.
Liaise closely with the Accounts Payable Departments, using company software for swift and efficient operations.
Develop strategic reports to help determine Cost of Goods Sold (COGS), usage, and percentage of profit.
Handle and process Return Merchandise Authorizations (RMAs) promptly and effectively.
Provide accurate quotations for products to customers.
Address and resolve customer inquiries, complaints or issues in a timely and professional manner, ensuring high customer satisfaction.
Required skills and qualifications:
Previous experience in a customer service role.
High proficiency with EDI orders, SAP, and Excel.
Exceptional verbal and written communication skills.
Ability to manage multiple priorities and tasks in a fast-paced environment.
Must have strong problem-solving and analytical capabilities.
Attention to detail and strong organizational skills.
Must be team-oriented with a positive attitude.
Preferred:
Experience with distribution and warehousing.
Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls in a call center customer service environment
• Experience in providing exceptional customer service, both over the phone and via email correspondence
• Ability to perform data entry tasks with high accuracy and attention to detail
• Proficiency in using Microsoft Excel and Microsoft Word for various tasks
• Experience in order entry, ensuring all customer orders are processed accurately and promptly
• Ability to schedule appointments effectively, ensuring an organized workflow
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Problem-solving skills with the ability to handle customer inquiries and complaints effectively
• Flexibility to work in shifts, during weekends, or on holidays as needed
• High school diploma or equivalent, with further training in customer service being a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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