Job Information
Robert Half Patient Account Represented in Carmel, Indiana
Description
The Robert Half Healthcare practice is working with a healthcare organization in the Carmel, Indiana area to secure a Patient Account Representative to join their team. The ideal candidate must have excellent customer service skills including being comfortable handling upset customers while staying calm.
Hours for the position: Monday - Friday 8am - 5pm
Responsibilities for the position include the following:
Customer Service: Answer incoming phone calls, return voicemail messages, and respond to billing inbox inquiries.
Payment Processing: Process credit card payments and set up payment plans when applicable.
Inquiry Resolution: Troubleshoot, research, and resolve patient inquiries.
Statement Review: Review patient statements for discrepancies prior to sending to patients.
Account Management: Process bankruptcies, returned mail, and attorney calls. Review patient accounts as needed.
Collections: Call patients with bad debt balances who wish to schedule an appointment and make outgoing collection calls for past due balances.
Performance Standards: Meet department production standards consistently as defined by department management.
Compliance: Perform all duties respectfully of confidentiality and safety of all patients, employees, and providers. Adhere to HIPAA Privacy Rules compliance.
Requirements
Customer service experience required
Must have knowledge of credit card processing
40-50 inbound phone calls per day (will not do outbound calling)
Medical Background preferred
Must be good at multi-tasking
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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