Robert Half Corporation Jobs

Job Information

Robert Half International Desktop Support in Carrolton, Texas

Description

  • Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all TPG IT systems/services

  • IT Infrastructure support via remote control, telephone, and deskside support

  • Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking

  • Support international offices with equivalent services

  • Participation in an On-Call rota for out of hours and holiday support

  • Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution

  • End to end ownership of all IT tickets including being responsible for all communication and the technical resolution

  • Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm

  • Carry out Root Cause analysis to understand why an issue occurred

  • Manage all end user administration such as joiners, leavers etc

  • Configuration and asset management

  • Problem management

  • Knowledge management

  • Management and support of laptops

  • Management and support of remote working

  • Management of user administration

  • Mobile operating systems (IOS, Android)

    Requirements

Preferred Experience with Below Platforms

  • Windows 10

  • Office 365

  • Zoom (VC and Phones)

  • SCCM Windows 10 Build process

  • Supporting VIP people

  • LogMeIn

  • iOS (nice to have)

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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