Robert Half Corporation Jobs

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Robert Half International Desktop Support in Carrolton, Texas


  • Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all TPG IT systems/services

  • IT Infrastructure support via remote control, telephone, and deskside support

  • Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking

  • Support international offices with equivalent services

  • Participation in an On-Call rota for out of hours and holiday support

  • Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution

  • End to end ownership of all IT tickets including being responsible for all communication and the technical resolution

  • Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm

  • Carry out Root Cause analysis to understand why an issue occurred

  • Manage all end user administration such as joiners, leavers etc

  • Configuration and asset management

  • Problem management

  • Knowledge management

  • Management and support of laptops

  • Management and support of remote working

  • Management of user administration

  • Mobile operating systems (IOS, Android)


Preferred Experience with Below Platforms

  • Windows 10

  • Office 365

  • Zoom (VC and Phones)

  • SCCM Windows 10 Build process

  • Supporting VIP people

  • LogMeIn

  • iOS (nice to have)

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