Robert Half Corporation Jobs

Job Information

Robert Half Customer Service Manager in Cary, North Carolina


Robert Half is seeking a dynamic and experience Customer Service and Customer Success Manager to provide interim support for an ecommerce organization here in the Triangle area. You will be responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. You must be local to the North Carolina area for this positon.

Job Responsibilities:

  • Managing a team of 25 with daily meetings for direct reports

  • Managing call escalations

  • Supporting sales directors with large orders

  • Trouble shooting issues for clients and internal concerns

  • KPI management and improvement

  • Root cause identification and analysis

  • Process management

  • Monitoring phones, chats, and emails

  • Optimize work flow and customer services

  • Managing vendor communication

  • Must be able to drive excellence

  • Generating sales leads, building sustainable relationships where necessary


Experience requirements:

  • 8+ years of expeirence within a Call Center and Customer Success

  • 5+ years of experience managing a large call center and team

  • Background in ecommerce, sales, or retail is preferred

  • Zendesk software preferred

  • Experience working in CRM

  • KPI reporting

  • Must be located in North Carolina

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .