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Robert Half International Customer Service Representative in Cary, North Carolina

Description

Robert Half Direct is currently seeking a service-oriented Customer Service representative for a manufacturing and distribution company. The ideal candidate will have 2 + years related experience as a client/customer service representative or Sales Assistant within the manufacturing industry.

A comprehensive benefits package is provided by our client including health, dental, vision and 401k.

Responsibilities:

  • Interact with customers over the phone, by email, or in person to identify customer needs and/or problems and conduct investigation or research as necessary in order to provide information, answer questions, and troubleshoot in a timely manner

  • Resolve complaints and complex service delivery issues in a timely manner

  • Monitor and respond to daily letter, faxes, and email or inquiries from customers and referring sensitive problems to the appropriate individuals

  • Adjust billing errors as needed

  • Correspond with current and potential customer to provide information about the Company’s products and services.

  • Contacting current and prospective customers periodically to ascertain their needs and keep them informed

  • Identify customer needs and conducting necessary research

  • Receiving and processing customer orders and soliciting sales of new products or services when appropriate

  • Follow-up on customer calls visits, and inquiries

  • Maintain knowledge of relevant company products to effectively assist customers

  • Assist Sales Managers with arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse , monitoring open orders

  • Monitor inventory of stock product items, and place orders to vendors as needed

  • Place orders to vendors upon customer’s demand

  • Add new parts in the system for Product Materials department

  • Adjust inventory in the system as needed

    Requirements

  • 2 + years related experience as a client/customer service representative or Sales Assistant role

  • Knowledge of Epicor Systems ERP is a plus

  • Proficiency in Microsoft Office Suite, Excel, Word, Outlook etc...

  • Experience working with and cultivating customer relationships

  • Effective time management skills and attention to detail

  • Strong problem-solving skills

  • Customer orientation and ability to adapt/respond to different types of personalities and ability to convey product information clearly

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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