Robert Half International Customer Service Representative in Cary, North Carolina
Robert Half Direct is currently seeking a service-oriented Customer Service representative for a manufacturing and distribution company. The ideal candidate will have 2 + years related experience as a client/customer service representative or Sales Assistant within the manufacturing industry.
A comprehensive benefits package is provided by our client including health, dental, vision and 401k.
Interact with customers over the phone, by email, or in person to identify customer needs and/or problems and conduct investigation or research as necessary in order to provide information, answer questions, and troubleshoot in a timely manner
Resolve complaints and complex service delivery issues in a timely manner
Monitor and respond to daily letter, faxes, and email or inquiries from customers and referring sensitive problems to the appropriate individuals
Adjust billing errors as needed
Correspond with current and potential customer to provide information about the Company’s products and services.
Contacting current and prospective customers periodically to ascertain their needs and keep them informed
Identify customer needs and conducting necessary research
Receiving and processing customer orders and soliciting sales of new products or services when appropriate
Follow-up on customer calls visits, and inquiries
Maintain knowledge of relevant company products to effectively assist customers
Assist Sales Managers with arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse , monitoring open orders
Monitor inventory of stock product items, and place orders to vendors as needed
Place orders to vendors upon customer’s demand
Add new parts in the system for Product Materials department
Adjust inventory in the system as needed
2 + years related experience as a client/customer service representative or Sales Assistant role
Knowledge of Epicor Systems ERP is a plus
Proficiency in Microsoft Office Suite, Excel, Word, Outlook etc...
Experience working with and cultivating customer relationships
Effective time management skills and attention to detail
Strong problem-solving skills
Customer orientation and ability to adapt/respond to different types of personalities and ability to convey product information clearly
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.