Robert Half Corporation Jobs

Job Information

Robert Half International Chat Representative in CEDAR RAPIDS, Iowa

Description

Robert Half Technology is looking for Chat Support Representatives candidates who have the ability to interact with technical and non-technical users in an understandable and concise manner while solving complex technical issues. If you are a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. The Chat Support Role is a long-term temporary opportunity and will be located in the Cedar Rapids, Iowa region. Full and Part time positions available!

Must have availability for evenings during the week or weekend shifts

Major responsibilities

  • Overall support of the products through our chat support channel providing a positive and friendly experience with our chat customer contacts.

  • Assist with daily tasks of servicing our customers including:

  • General account questions and account login concerns

  • Product and services questions related to tax software and including tax filing status

  • Basic navigation of websites

  • Cancellations and refunds

  • Account documentation for each customer interaction

  • Provide options for additional support if needed

  • Work a flexible schedule consisting of nights, weekends and anticipated overtime as requested during the tax filing season.

Requirements

  • High School diploma or equivalent

  • Work history including live chat support in a fast paced environment

  • Knowledge and work experience with browser based applications

  • Can operate multiple system applications and screens at the same time

  • Can quickly search and navigate within web browsers to locate answers

  • Skilled at keyboarding for use of database research and documentation

  • Capability of utilizing resources provided for quick issue resolution

  • Excellent written and verbal communication skills and overall professionalism

  • Exceptional multi-tasking and organizational skills and quick to learn new procedures

  • Self-directing individual and ability to work flexible hours including overtime

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: DOE

Location: CEDAR RAPIDS, IA

Date Posted: January 12, 2021

Employment Type: Temporary

Job Reference: 01520-0011659467

Staffing Area: Technology u0026 IT

DirectEmployers