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Robert Half Customer Care Representative - Intermediate (1-3 years) in CEDAR RAPIDS, Iowa

Description If you're looking for work as a Customer Service Representative, this position via Robert Half, situated in a dynamic, rapidly-changing call center, might be for you! If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. If you're looking for work in Cedar Rapids, Iowa and can work a long-term contract / temporary position, this could be the Customer Service Representative opportunity for you!

Your responsibilities in this role

  • Retrieve and oversee the sending of written business communications

  • Manage and place incoming telephone calls

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion Requirements - Proficient with computers and technology platforms

  • Experience performing extensive research to resolve complex customer inquiries

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Solid understanding of navigating basic office equipment and protocols

  • Positive attitude and an engaging businesslike approach

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Advanced Microsoft Office skills

  • Strong communication skills and able to receive criticism well

  • Excellent customer service and office administrative skills

  • Ability to recognize, evaluate, and resolve problems effectively

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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