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Robert Half International Customer Service Representative in CEDAR RAPIDS, Iowa

Description

Available Positions for Customer Service Representatives!

OfficeTeam has a challenging career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Outsourcing industry. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. This Cedar Rapids, Iowa Customer Service Representative position could be for you, if you're available for a long-term temporary-to-full-time opportunity.

How you will make an impact

  • Organize and route incoming telephone calls

  • Give exceptional customer service in a timely fashion

  • Be a part of business development by by actively cross-selling and referring customers

  • Manage the fielding and sending of important written business correspondence

Requirements

  • Solid understanding of customer service

  • Foundational knowledge in export customer service

  • Knowledge of complaints

  • Deep understanding of import customer service

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Strong communication skills and able to receive criticism well

  • Ability to recognize, evaluate, and resolve problems effectively

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Excellent problem solving skills in Microsoft Office applications

  • Enthusiastic attitude and an engaging businesslike approach

  • Ability to navigate multiple computer systems and applications

  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Excellent customer service and office administrative skills

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $11.40 - $13.20 / Hourly

Location: CEDAR RAPIDS, IA

Date Posted: September 11, 2020

Employment Type: Temporary

Job Reference: 01520-0011555116

Staffing Area: Office u0026 Administrative

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