Robert Half International Sr Customer Service Associate 1 in CEDAR RAPIDS, Iowa
Robert Half is working on a Sr. Customer Service representative for a well known Cedar Rapids company. As a Sr. Customer Service Representative you will serve as a customer liaison for assigned customers within the Database Services business managing several elements of customer relationship activities. The Sr. Customer Service Representatives role directly affects the relationship between the company and the customer.
Sr. Customer Service Representative Job Responsibilities:
Process customer requests for database subscriptions using pre-approved pricing and previously negotiated Ts Cs.
Initiate monthly subscription renewals and ensure that they are billed in a timely manner.
Utilize an established network of internal contacts in other areas of the business.
Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships.
Assist the Finance organization with the review of monthly revenue reports.
Receives general instructions on new projects or assignments. Work is reviewed for soundness of judgment and overall adequacy. Develops solutions to a variety of problems of moderate scope and complexity referring to defined procedures and practices to determine appropriate action. Responsible for measuring performance to customers on many dimensions. Areas of focus is root cause and development of corrective action. Continue to develop and use analytical skills to perform data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions.
Job Skills Attributes:
Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
Information Management - Uses various software packages to maintain and update documents and records.
Judgment - Demonstrates the ability to base decisions on factual information and sound logic.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.