Robert Half Financial Aid Representative in Chantilly, Virginia
Customer Service Representatives will be interested in Robert Half's new position if they love building solid customer relationships. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This Customer Service Representative opportunity is located in Chantilly, Virginia, and is a long-term contract engagement. If you're at your best when working in a dynamic, rapidly-changing call center, this could be the position for you.
Manage incoming telephone calls
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Provide accurate, friendly customer service in a timely fashion
Receive and send written business correspondence
Requirements - Critical thinking, problem solving, ability to work independently
Excellent communication skills (written and verbal)
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Microsoft Excel experience highly desired
Demonstrated knowledge of typing 45 - 60 words per minute
Proficiency in customer service
General familiarity with Typing Data Entry
Foundational knowledge in Microsoft Outlook
Knowledge of Call Center Customer Service
Answering Multi-Line Phone System experience highly preferred
Call Center Customer Service experience
Practical knowledge of typing over 60 words per minute
Adeptness in typing
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to navigate multiple computer systems and applications
Excellent customer service and office administrative skills
Strong proficiency in Excel and other Microsoft Program skills required
Positive attitude and an engaging businesslike approach
Proven experience going the extra mile to solve complex customer inquiries via extensive research
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.