Robert Half Customer Service Representative in Charleston, South Carolina
If you want to work in the growing Real Estate Property/Facilities Mgt industry, you might be the Customer Service Representative Robert Half is looking for. This Customer Service Representative position could be for you, if you are articulate and highly-skilled. For this position, you must have experience working in a call center environment. This position requires you to provide superior customer service to every customer/client you communicate with. This Customer Service Representative job is long-term contract / temporary, and located in Downtown Charleston, South Carolina. Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.
What you get to do every day
Manage incoming telephone calls
Retrieve and oversee the sending of written business communications
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Deliver outstanding, friendly customer service in a timely fashion
Requirements - Demonstrated experience performing extensive research to resolve complex customer inquiries
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Enthusiastic attitude and an engaging businesslike approach
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Excellent customer service and office administrative skills
Excellent communication skills (written and verbal)
Foundational knowledge in Forwards Incoming Mail
Demonstrated knowledge of Answering Inbound Calls
Solid understanding of Daily Mail
Experience with Mail Packages
Adeptness in Restocking
Proficiency in Email Correspondence
Knowledge of Distribute Incoming Mail
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong technical skills including proficiency with MS Office
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.