Job Information
Robert Half Customer Service Representative in Charleston, South Carolina
Description
We are looking to employ a Customer Service Representative based in Charleston, South Carolina. As a part of our team, you will play a crucial role in managing customer queries, dispatching services, and ensuring superior customer service. This role offers a contract to hire employment opportunity, focusing on the HVAC industry.
Responsibilities:
• Efficiently process customer inquiries and ensure high-quality customer service
• Handle dispatching duties, coordinating effectively within the team
• Resolve customer issues in a timely and professional manner
• Monitor customer accounts and take necessary actions as per company guidelines
• Maintain accurate and up-to-date customer records
• Process customer credit applications, adhering to company policies and procedures
• Act as an information resource for customers regarding our HVAC services
• Coordinate with other team members to ensure smooth daily operations
• Contribute to team efforts in achieving customer service goals
• Keep up-to-date with the latest industry trends to enhance service delivery.
Requirements • Proven experience in a customer service role
• Strong skills in resolving customer service issues effectively and efficiently
• Ability to provide superior customer service, ensuring client satisfaction
• Experience in dispatching tasks and coordinating with different teams
• Knowledge of HVAC systems and heating solutions would be a plus
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work under pressure
• Strong problem-solving skills and ability to make decisions independently
• Proficiency in using computer systems and software
• Willingness to work in shifts if required
• High school diploma or equivalent educational qualification.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .