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Robert Half IT Support Specialist in Charleston, South Carolina

Description

Overview:

We are seeking an experienced IT Support Specialist to lead and support our organization’s transition to Windows 11. This role requires a hands-on technical professional skilled in operating system migrations, troubleshooting, and end-user support. The ideal candidate will be proficient in modern deployment tools, technologies, and techniques to ensure a seamless and efficient migration process.

Responsibilities:

  • Plan and execute Windows 11 migrations, including initial assessments, pilot testing, and full-scale deployments.

  • Conduct hardware and software compatibility checks and upgrade or remediate systems as needed.

  • Deploy Windows 11 using tools such as Microsoft Endpoint Configuration Manager (SCCM), Intune, or MDT.

  • Configure and maintain imaging tools for system deployment, including PXE Boot environments and WIM images.

  • Troubleshoot hardware, software, and driver compatibility issues during and after the migration.

  • Utilize tools like Active Directory and Group Policy to manage user accounts, permissions, and system configurations.

  • Address post-migration issues, ensuring minimal disruption and providing prompt resolutions for technical problems.

  • Optimize system settings, configurations, and applications for enhanced user performance on Windows 11.

  • Provide Tier 1 and Tier 2 end-user support for questions or issues related to the migration or Windows 11 functionality.

  • Document migration procedures, troubleshooting steps, and technical knowledge for future use.

    Requirements

Required Skills and Qualifications:

  • 3+ years of experience in IT support roles, including operating system migrations (Windows 10 to Windows 11 preferred).

  • Proficiency in deployment tools such as SCCM, Intune, or MDT for OS and application rollouts.

  • Hands-on experience with imaging and reimaging processes using tools like Acronis, Clonezilla, or Symantec Ghost.

  • Strong understanding of Active Directory, Group Policy, and user profile management in a Windows environment.

  • Knowledge of PowerShell scripting for automation and troubleshooting tasks.

  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, or Remedy) for tracking and resolving issues.

  • Solid understanding of networking fundamentals, including DNS, DHCP, and VPN configurations.

  • Excellent troubleshooting skills for resolving software, driver, and hardware-related issues.

  • Strong communication and interpersonal skills for effective collaboration with end users and teams.

Preferred Skills:

  • Experience with endpoint security tools such as BitLocker, Microsoft Defender, or Symantec Endpoint Protection.

  • Familiarity with virtualization platforms like VMware or Hyper-V.

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.

  • Familiarity with ITIL practices and workflows.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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