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Robert Half Business Analyst in Charlotte, North Carolina


Robert Half is currently looking for a Business Analyst who can help in the creation of continued business and a great working environment. The BA will work alongside others perform required analysis and speak to various complex concepts. As a Business Analyst, you will communicate with non-technical users about what is currently going on.


  • Develop operational strategies and processes to support new business growth in key accounts / regions

  • Establish service/spares operational solution for Service/Spares products

  • Drive operational effectiveness and performance by using internal metrics / dashboards

  • Maintain excellent relationship with customers and achieve external customer commitments

  • Drive cross functional collaboration and alignment with regional partners to enable/improve operations efficiencies

  • Investigate, scrutinize and recommend solutions to improve business processes, procedures and structures

  • Initiate CIP (Continuous Improvement Programs) to develop appropriate processes and road map to improve service operations

  • Create Service Request and Incidents for assigned area, Problem Management if applicable

  • Create/Initiate Change/Enhancement requests, working closely with IT Business Partners to improve our existing system designs, and implement effective solutions

  • Provide inputs for functional requirement, acceptance criteria and participate in user acceptance testing

  • Develop methods to ensure consistent application and use of analytics. Establish the governance of data and algorithms used for analysis, analytical applications and automated decision making

  • Identify new kinds, types and sources of data to enable business innovation throughout the organization



  • Minimum Bachelor’s degree or higher

  • At least 3 years’ experience as a Business Analyst

  • At least 3 years of experience in Product Support/Escalation; Creating Change Requests and IT Backlog management

  • Process oriented thinking

  • Well-developed analytical, diagnostic skills

  • Structured and collaborative problem-solving skills leveraging analytics

  • Excellent organizational and customer service skills

  • A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills

  • Experience in Field Service Operations Support is advantageous

  • In-depth knowledge and experience in Semiconductor Industry are advantageous

  • Knowledge of business complexity, service subscription models and spares solutions relevant markets

  • SAP experience is preferred

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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