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Robert Half Charlotte Technology Consulting Technology Service Delivery (Financial Services) Senior Consultant in CHARLOTTE, North Carolina


Charlotte Technology Consulting Technology Service Delivery (Financial Services) Senior Consultant





Are You Ready to Live Protiviti?  

The Protiviti Career provides opportunity to learn, inspire and advance within a collaborative and diverse company culture.  We hire curious people for whom learning is an everyday activity. We fuel your curiosity with challenging work, talented colleagues and creative learning resources. At every level, we champion leaders who influence and achieve results. We encourage you to “bring your whole self to work” –  all of  your motivations, passions, priorities and commitments – as these things bring us closer to exceptional.  

That's Living Protiviti.   

We strive to recruit and hire the best talent, and it does not stop there. Once you join us, we promise to help you bring your career to life through exceptional work experiences, a culture passionate about learning and development, and a dedication to what matters to you.   

Are you inspired to make a difference?   

Then you have come to the right place.   

Where We Need You:  

The  Charlotte office is seeking a Technology Service Delivery Senior Consultant to join our growing team.  

What You Can Expect:  

The Senior Consultant  coaches  Interns, Consultants, and facilitates the successful completion of project work plans.  Serving as both role model and trainer, the Senior Consultant demonstrates the attributes of excellent client service and assists team members in developing technical and professional competency. The Senior Consultant learns to identify areas of risk and opportunities to improve efficiencies. Relationships with client personnel and professional associates strengthen as the ability to communicate, gain trust and network improves.  At the direction of managers, the Senior Consultant may accept responsibility for decision-making, ranging from staffing and preparation of deliverables to application of methodologies.  

What Will Help You Be Successful:

  • Experience working in a large financial institution dir ectly involved in Mission Control Software/Infrastructure Operation support function

  • Experience in Incident, Event, and Problem Management across multiple domains

  • Experience in Unix Scripting, Run-book Procedure Execution, job restarts, and patching

  • Experience supporting ECHO ticketing tool and procedures; managing high ticket volume, resolv e/triage issues

  • Coordinate with subject matter expe r ts (both application teams and network teams) and escalate as needed

  • V erbal and written communication skills, including documentation of findings and recommendations.

  • Knowledge of Splunk; AppDynamics; WebSphere, Java , Echo

    Your Educational and Professional Qualifications:

  • Bachelor’s degree in relevant discipline required.

  • 5+ years’ experience at a big bank or equivalent production support

  • Working knowledge of Autosys, BCM Remedy/Service Now, AppDynamics, Splunk, and other availability management tools

  • Self-disciplined, self-motivated and action oriented

  • Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint. Secondary emphasis on Visio and Access.

  • Previous experience with FSI products/service areas including but not limited to commercial banking, capital markets, bank cards/payments, insurance, asset management or broker-dealer 

    Do You Love Exploring New Places? 

    We travel throughout the month frequently based upon client requests/commitments. Travel may include suburban, regional, or out of state locations. 

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

For all US & Canada Postings: You may submit your application materials online or call 1.888.556.7420 for additional ways to apply. Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran