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Robert Half International Customer Relations Specialist: IV (Lead) in Charlotte, North Carolina

Description Note from Manager

I would like video interviews. Questions at the bottom. Should be a live interview with an interviewee and interviewer. Candidate should not be prepped before hand with knowledge of the questions. The video interview will be the deciding factor. There are no additional interviews. Vendors can email me questions but I will not have a formal meeting.

Please attach interview to the candidate profile in Fieldglass when submitting the candidate in Fieldglass

Location: Charlotte

Job Description:

The Primary Responsibility of the CDL Digital Care Solution Analyst is Providing Point-of-Sale POS and Mobile Configuration and Reporting Support to Compass Units Using CDL Front of House Technology Hosted POS and App Solutions. Additionally This Role Assists with Technical Issue Resolution and Application Updates for the CDL Front of House Technology Solutions. We need a candidate that is about helping others creating something finishing something doing whatever it takes to succeed and making the team better.

Working Relationships:

bull Reports to the CDL Digital Care Manager

bull Interface with Unit Operations and Client Personnel

bull Interface with Technology Delivery Managers TDM Sector Relations and other CDL teams

bull Interface with Broadband Support Treasury and Other Compass STG and Corporate Teams

bull Interface with External Vendors for Applicable Systems

bull Interface with guests using the mobile apps

Primary Job Duties:

bull Manage Track and Complete Hosted POS and Mobile Configuration and Report Requests Received Via Phone or Ticketing System for Existing Units

bull Resolve Hosted POS and Mobile Configuration and Reporting Issues Escalated through Vendor Help Desks

bull Edit and Verify Data Imports and Exports Meet Standard File Specifications

bull Perform requested Updates to Standard Database Content

bull Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions

Requirements:

bull Strong Knowledge of Point of Sale Solutions and Mobile Technologies - Back of House Configuration experience required - restaurant industry - POS Systems preferred are Agilysys Nextep or Volante

bull Customer Service/Help Desk/Remote Support Experience or Equivalent

bull Strong Written and Oral Communication and Interpersonal Skills

bull Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks

bull Strong Analytical Thinking and Problem-Solving Capabilities.

bull Ability to Quickly Adapt to Shifting Priorities Demands and Timelines

bull Basic Knowledge of Computer Network Infrastructure Design and Communications

INTERVIEW QUESTIONS

  1. What made you get into technical support?

  2. What did your day to day look like in your previous role? What did you like and dislike?

  3. Explain your experience working in POS or mobile app back offices.

  4. What are some important elements of setting up a successful menu in a POS back office?

  5. Wh... Requirements Basic Office Skills

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

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