Robert Half Customer Service Representative in Charlotte, North Carolina
Join Our Team as a Customer Service Representative!
Robert Half has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for a long-term contract / temporary to hire engagement, and can work in Charlotte, North Carolina, this could be the Customer Service Representative position for you!
Give exceptional customer service in a timely fashion
Field and send out send written business correspondence
Be a part of business development by by actively cross-selling and referring customers
Manage and place incoming telephone calls
Requirements - Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Ability to communicate verbally and in writing effectively throughout all levels of the company
Excellent customer service and office administrative skills
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Microsoft Office knowledge required
Practical knowledge of SAP
Adeptness in Equipment Inventory
Shipping Functions experience
Log Shipping experience
Enterprise resource planning experience highly preferred
Knowledge of shipping & receiving
General familiarity with Supply Inventory
Solid understanding of International Shipping
Demonstrated knowledge of inventory controls
Order entry experience highly desired
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Supportive, positive attitude with a professional demeanour applied to all tasks
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.