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Robert Half International Customer Service Representative in Charlotte, North Carolina

Description

We're Seeking a Customer Service Representative!

OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Service industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position will operate in a fast-paced and dynamic environment. This could be the short-term temporary-to-full-time Customer Service Representative position you're looking for, if you can work in Charlotte, North Carolina!

Responsibilities

  • Manage the fielding and sending of important written business correspondence

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and place telephone calls

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

Requirements

  • Command of Call Center Customer Service

  • Comprehensive knowledge of CRM

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong communication and interpersonal skills

  • Microsoft Office experience preferred

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Experience performing extensive research to resolve complex customer inquiries

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Positive attitude and an engaging businesslike approach

  • Customer service and office administrative skills

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $15.20 - $17.60 / Hourly

Location: Charlotte, NC

Date Posted: October 16, 2020

Employment Type: Temp to Hire

Job Reference: 03200-0011593120

Staffing Area: Office u0026 Administrative

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