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Robert Half International Desktop Support Technician in Charlotte, North Carolina


Responsible for maintaining agency standard Windows 10-based software operating system images, including standard agency approved applications.

Responsible for staging, imaging, and software installations of and on end user PC hardware and delivering completed PCs and devices to end user offices.

Responsible for device recycling, tracking and management in various required cloud-based portals for services such as mobile device management.

Provides daily operational environment monitoring and troubleshooting including log inspection and alert response.

Utilizes reporting and documentation tools such as Microsoft Excel, Microsoft Word, Atlassian Confluence and/or Atlassian JIRA/JIRA Service Desk to track and report on PC deployment activities, processes and procedures which are needed for various business processes and process efficiency evaluation.

Possesses strong knowledge in change management, version control and process.


Bachelor’s degree, preferably in Information Technology equivalent experience

Experience implementing, maintaining and performance tuning Windows operating system user images including the configuration and maintenance of deployment technologies

Experience performing operating system imaging security setting reviews to establish and document security baselines for deployed user images.

Experience Creating user accounts and managing access control based on company policies.

Experience with Active Directory-based user and group object management maintenance such as password resets, account disabling and account unlocking.

Analyzing and making recommendations for hardware and software standardization

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