Robert Half Corporation Jobs

Job Information

Robert Half Help Desk Analyst II in Charlotte, North Carolina

Description

Looking for a new opportunity? This growing company might have the perfect position for you, in their Help Desk Analyst role! We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

How you will make an impact

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Provide guidance to Tier 1 support and team members

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes

    Requirements

  • Ability to communicate verbally and in writing effectively throughout all levels of the company

  • Solid understanding of Active Directory

  • Proficiency in Ticketing System

  • Foundational knowledge in Microsoft SCCM

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction

    • You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude
  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

    • Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position
  • Able to work independently with a minimal amount of oversight

  • Ability to multitask effectively

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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