Robert Half Help Desk Analyst II in Charlotte, North Carolina
Looking for a new opportunity? This growing company might have the perfect position for you, in their Help Desk Analyst role! We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.
How you will make an impact
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes
Ability to communicate verbally and in writing effectively throughout all levels of the company
Solid understanding of Active Directory
Proficiency in Ticketing System
Foundational knowledge in Microsoft SCCM
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction
- You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position
Able to work independently with a minimal amount of oversight
Ability to multitask effectively
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.