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Robert Half Help Desk Analyst in Charlotte, North Carolina

Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Non-Profit field. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Charlotte, North Carolina area and is a long-term contract / contract / temporary opportunity.

What you get to do every single day

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues Requirements - Less than one year of experience is acceptable

  • POS (point of sale) experience

  • Basic Troubleshooting experience

  • Comptia A+ experience highly desired

  • Customer service experience

  • Comprehensive knowledge of Password Reset

  • Comprehension of basic networking concepts

  • Experience with IT support ticketing systems

  • Background in user administration and bug fixing in a client server environment

  • Critical thinking, problem solving, ability to work independently

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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