Robert Half International Help Desk/Desktop Support in Charlotte, North Carolina
First and second level troubleshooting for all desktop/application/printing issues via phone/remote/in person
Documenting work done in ticketing system
Deploy and maintain Windows 10 desktops and laptops
Deploy and maintain desktop applications including Microsoft Office 2016
Active Directory administration including user creation/deletion
Patch management for workstations
Experience with creating and deploying PC images
Inventory control for firm hardware
Set up and monitoring video conferencing equipment
2 or more years supporting Microsoft Windows and Office 365
2 or more years supporting Microsoft Active Directory
General knowledge of networking concepts
Demonstrated track record of effective verbal and written communication
Able to troubleshoot system issues to determine root cause and determine best course of action for resolution
Self-starter willing to take initiative to identify and own issues and produce effective results
Able to work well in a dynamic environment, and to respond effectively with calm, resourcefulness, and flexibility in demanding situations
Detail oriented, organized, and able to prioritize, multi-task, and work well and independently under pressure
detail oriented, tactful, honest, respectful, courteous, cooperative, and client-centric spirit that embraces diversity and inclusion
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.