Robert Half Help Desk/Desktop Support in Charlotte, North Carolina
First and second level troubleshooting for all desktop/application/printing issues via phone/remote/in person
Documenting work done in ticketing system
Deploy and maintain Windows 10 desktops and laptops
Deploy and maintain desktop applications including Microsoft Office 2016
Active Directory administration including user creation/deletion
Patch management for workstations
Experience with creating and deploying PC images
Inventory control for firm hardware
Set up and monitoring video conferencing equipment
2 or more years supporting Microsoft Windows and Office 365
2 or more years supporting Microsoft Active Directory
General knowledge of networking concepts
Demonstrated track record of effective verbal and written communication
Able to troubleshoot system issues to determine root cause and determine best course of action for resolution
Self-starter willing to take initiative to identify and own issues and produce effective results
Able to work well in a dynamic environment, and to respond effectively with calm, resourcefulness, and flexibility in demanding situations
Detail oriented, organized, and able to prioritize, multi-task, and work well and independently under pressure
detail oriented, tactful, honest, respectful, courteous, cooperative, and client-centric spirit that embraces diversity and inclusion
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.