Robert Half International IT Support Specialist in Charlotte, North Carolina
This position is responsible for supporting and maintaining all desktop and laptop systems, mobile devices, peripherals, operating system software, general use and special tools software.
Accurately log all Help Desk requests using call tracking software and assign service requests appropriately according to expertise needed.
Assist users with IT issues either remotely or in person, such as password resets, printing issues, account lockouts, etc.
Daily routine work on PCs/Laptops/Workstations in a corporate environment. This includes installation, configuration and maintenance.
Associates or Bachelor’s degree is a plus, or 1-2 years of Help Desk, IT support or computer technician experience
Experience in Active Directory, Microsoft Office Suite, Windows 10, computer hardware, etc.
A strong customer service orientation, with excellent listening, interpersonal, written, and oral communication skills.
Highly self-motivated and directed with strong analytical and organizational skills.
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.