Robert Half Corporation Jobs

Job Information

Robert Half Jr. Systems Administrator in Charlotte, North Carolina

Description

Responsibilities:

  • Diagnose problems via phone, email & on-site through troubleshooting skills, logic, research, and isolation steps

  • Resolve complex hardware & software issues in a timely manner by performing research independently

  • Record all client inquiries, from initial call to incident resolution in Ticketing system

  • Perform on-site troubleshooting of hardware, network, & software

  • Perform new software/hardware installations, configurations and upgrades

  • Build and deploy workstation images using RMM software

  • Configure, maintain, & create workstation backups using backup tools

  • Install, Configure & Support MS Office Products including Outlook

  • Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI

  • Use RMM software to diagnose to perform automation, troubleshoot & resolve issues

  • Assist customers in gaining access to various systems and servers

  • Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

  • Exchange/Outlook Support and Active Directory support

  • Ability to troubleshoot software, hardware and connectivity issues remotely

  • Ability to understand & articulate root cause on customer issues

  • Work closely with the team to resolve or properly close aging tickets

  • Manage individual queue of tickets and respond, document, and close in a timely manner.

  • Ensure the highest level of customer satisfaction

    Requirements

Preferred Qualifications:

  • 3+ years of providing desktop support with some in Level 2 or System Admin

  • 2+ relevant professional certification (HDI-DST, MCSA, CompTIA A+) is a plus

  • Associate’s or Bachelor’s degree in Computer Science, IT, Engineering, Science or related field is a plus

  • Clear theoretical understanding of networks, including LAN/WAN/VPN, routers, switches, servers

  • Use of RMM software/backup/imaging software/ticket system

  • Desktop-based hardware support experience with Mac OS X and Windows 7

  • Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals

  • Experience working with Active Directory Server 2008/2012

  • Experience installing, troubleshooting, configuring, updating, and maintaining Windows OS

  • Networking Experience in troubleshooting connectivity issues, DHCP, DNS

  • Experience removing viruses/malware/spyware & prevention

  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment

  • Strong planning and organizational skills, with the ability to document processes and procedures

  • Excellent oral and written communication skills, including the ability to interact with people at various levels

  • Passionate about providing excellent customer service and follow-through to completion

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

DirectEmployers