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Robert Half International Technical Support Analyst in Charlotte, North Carolina



General Description:

Technical Support Analyst provides support of all hardware/software issues, does application installation, configuration, performs maintenance and support for information technology systems and services related to applications, infrastructure operations, networking and data management based on customers? requirements. Takes full responsibility for monitoring and coordinating support activities related to systems and service performance and their contribution to the business.

Principal Duties and Responsibilities:

  • Research, resolve, and respond to server related customer issues and inquiries in a timely manner.

  • Document, log and track all external and internal communications and status information into service management system.

  • Work on application installation, configuration, maintenance and troubleshooting.

  • Provide immediate response to all escalated issues and continue to follow-up with client contact until ultimately resolved.

  • Participate in planning and coordinating installations, modifications, upgrades with team members.

  • Performs monitoring and analysis of systems and testing to ensure systems configuration, changes and condition are in accordance with requirements and policies.

  • Helps in other areas of focus as needed

Knowledge, Skills and Abilities Required:

  • Bachelor?s degree with 10+ years technical experience

  • Systems experience and technical knowledge related to network, server, application, software and data.

  • Demonstrated experience installing, upgrading and modifying systems.

  • Strong knowledge of system monitoring and maintenance.

  • Familiarity/Experience with healthcare data, and systems implementations in healthcare institutions

  • Familiarity with electronic health records standards for electronic information exchange, HL7

  • Familiarity/Experience with MS SQL Server and SQL query language

  • Familiarity/Experience with batch/shell scripting

  • Familiarity with Data Visualization or Reporting Services toolsets

  • Strong interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.

  • Outstanding written and verbal communication skills

  • High level of initiative and self-motivation

  • Quick to learn along with a willingness to learn

  • Ability to handle multiple tasks and working under pressure

  • Ability to work on additional Infrastructure projects above and beyond technical support

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: USD50000.00 - 70000.00 / Yearly

Location: Charlotte, NC

Date Posted: Thu, 13 Jun 2019

Employment Type: Permanent

Job Reference: 03200-9502007674

Staffing Area: Technology

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