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Robert Half International Technology Support Analyst in Charlotte, North Carolina

Description

Essential Duties and Responsibilities include the following:

Provide level 1 and 2 end user support for mortgage tech support requests related to the Ellie Mae Encompass software system and its related components/integrations

Track tasks and progress within ticketing software

Escalate support issues for vendor or level 3 support where appropriate

Support LOB applications and processes while adhering to an SLA prescribed by management

Interface with vendors and other 3rd parties

Assist in user setup and takedown activities including accounts and training

Analyze and document system modification requests

Additional duties and responsibility as directed by management

Adhere to all corporate policies

Required Qualifications and Experience:

All Deephaven employees must be able to work cooperatively as team members

Bachelor’s degree preferred and 1-3 years of experience in a mortgage environment

Experience using Ellie Mae Encompass required,

Proficiency with Microsoft Office products, particularly Word and Excel

Exceptional verbal, written and interpersonal collaborative skills communicating with all levels of the business

Strong ability to task switch effectively and manage multiple priorities

Basic VB.NET/C# or similar programming language understanding to evaluate logic statements

Must have user support and proven troubleshooting skills

Ability to solve problems logically and efficiently

Must maintain thorough documentation and show excellent attention to detail

Ability and willingness to learn quickly

Posses an open and inquisitive mindset

Technical certifications will be considered in addition to educational background

Requirements

Networks, System Design, System Administration

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: DOE

Location: Charlotte, NC

Date Posted: February 19, 2021

Employment Type: Full-time

Job Reference: 03200-0011710632

Staffing Area: Technology u0026 IT

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