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Robert Half International Customer Service in Chattanooga, Tennessee

Description

Great temporary to hire opportunity for Customer Service/Technical Support Specialist. Our client is one of the top 3 communication companies within the US. They have an excellent reputation and quality product that helps people communicate more effectively.

Hourly Rate: Starts at $17.00/hour will increase when full time

Schedule: 8am-5pm Monday thru Friday

Responsibilities: • Process customer calls, emails, and correspondence in accordance with current procedures as well as sample orders for other departments • Handle customer inquiries (internal and external) related to status of orders, repairs and returned merchandise. • Process orders, RMAs, and credits • Maintain customer lists and referral lists. • Create and update reports for customers (internal and external) • Research and analyze complex customer issues to identify problems and recommend corrective actions. • Assist Product Manager with product testing and special projects. • Assist Finance with Account Payables and other duties. • Assist Quality by performing internal department audits and capital expense audits. • Monitor Technical Support calls for quality assurance as well as perform quality checks for Order Management functions (orders, RMA, credits) • Responsible for record retention within organization • Train and assist Warehouse manager with picking orders, scheduling deliveries, tracking reports and product deviation on a scheduled need to bases. • Assist with any other general duties within the division.

Minimum Qualifications • High school diploma or general education degree (GED) • Two years’ Customer Service-related experience • Previous telephone interface experience • Working knowledge of Microsoft Office (Outlook, Word, Excel) or similar software • Knowledge of Microsoft Dynamics is preferred but not required. • Some Warehouse experience is preferred but not required.

Requirements - 2+ years of Sales Assistant experience suggested

  • Preferred education is a BA/BS degree in business, communications, or related field

  • Practical knowledge of Spanish Translation

  • Customer service experience preferred

  • Adeptness in presentation preparation

  • Microsoft Excel experience highly preferred

  • CRM experience desired

  • Proficiency in Post-Sales Support

  • Demonstrated knowledge of Technical Support

  • Microsoft Word experience

  • Ability to multitask efficiently and prioritize work

  • Skills in PowerPoint and Outlook

  • Prior experience coordinating projects, utilizing strong social skills, and working well with all levels of personnel and outside clients and vendors

  • Show the ability to adapt and learn new techniques and skill sets when required

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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