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Robert Half Customer Success Specialist in Chattanooga, Tennessee


National Account Project for major car rental supplier. Will assist with customer service, offering additional insurance coverage, and auditing cars pre and post rental. Must be comfortable with computers and their database is highly automated.

Flex Representative:

Flex representatives need to be Customer Service experts. Whether they are

working exit gate, instant return, or assisting customers with questions, they will

spend a majority of their day having conversations with customers to ensure a

great experience. Flex representatives could be working both indoors and

outdoors. They will not be moving cars, but they may be assisting with car

inspections. They may also help out in other areas, including filling in at the

counter, or speaking with customers waiting in line when needed. The Flex

Representative will most likely bounce between two areas:

Exit Gate role will:

• Sit in a booth at the exit to verify the information of exiting customers

• Greet customers with a smile

• Recognize whether the customers are repeat clients with Hertz

• Ask for the customer’s paperwork

• Validate that the person’s ID matches the contract

• Scan the car

• Offer the fuel option upgrade

Instant return role will:

• Direct customers where to park the car when they return it

• Greet the customer

• Walk around the car to inspect for damage

• Assist customer through checkout process

• Check and enter mileage and gas level

• Give the customer a receipt

• When working the Instant Return, they must get the return processed

quickly but still have meaningful interaction with the customer to ensure

that they leave having had a great experience.

Counter Sales Representative:

The Counter Sales Representative is a sales-centered position which will:

• Give excellent customer service by speaking to the customer when they


• Have a great attitude that is ready to help anywhere needed

• Assist them in picking up or renting a vehicle

• Ask each and every customer if they would like to upgrade their service in a

variety of ways, depending on the situation

• Enter the information into the system

• Walk the customer out to the vehicle

• Assist with checking in vehicles

• Help out in any other area, if needed

• De-escalate stressful situations

• Perform in a fast-paced environmentSpecial Requirements: All candidates will need to have great attitudes and excellent

de-escalation skills, as lines are typically very long and there is a shortage of vehicles to

accommodate customers

Schedule Below

Mon. -- 11 am - 7 pm

Tues. -- 11 am - 7 pm

Wed. & Thurs. -- Off

Fri. -- 12 pm - 10 pm

Sat. -- 3 pm - 11 pm

Sun. -- 3 pm - 11 pm

Requirements Complaints, Customer Service, Incoming Payments, Sales, Billing

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