Robert Half Sr. Customer Service Representative in Chelmsford, Massachusetts
Description bull Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking.
bull Provides call taking and site specific support
bull Provides maintenance and support on legacy products
bull Installs and maintains PCs and associated software networks servers and peripherals
bull High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products.
bull Supports network products from operational and maintenance perspectives
bull Performs installs moves adds and changes IMACs as required
bull Tests and certifies PCs networks servers and client approved applications
bull Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up
bull Ensures customer satisfaction by advising customers on preventative maintenance
bull Maintains a functional understanding of company service solutions
bull May lead and direct the work of others
bull May have Project Management responsibilities for smaller less complex projects
bull Maintains a high degree of professionalism in actions demeanor and dress.
bull Insures customer satisfaction throughout the service delivery transaction.
bull Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft COMPTIA and NETWORKPLUS
bull MCP MCDST and/or MCSE Certification desired but not required.
bull HP Dell Toshiba and IBM certifications strongly preferred
bull Preferred Skills: Microsoft Office all versions Handhelds Desktop and Handheld software Printers and Laptops.
bull Experience in troubleshooting software and hardware problems
bull Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability
bull Ability to test and certify PC networks servers and software applications and associated peripherals
bull Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
bull Excellent analytical and communication skills verbal written and interpersonal
bull Ability to work and plan tasks independently tolerance for stress
bull Quality oriented with attention to Detail
Experience: 5-8 years Requirements Apple iPhone, Apple iOS
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.