Robert Half Corporation Jobs

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Robert Half Tier 2 Help Desk in Chesterfield, Virginia


You will determine the functional area of the problem being reported, e.g. hardware, software, telecommunications, and provide detailed analysis of the problem

Creation of Active Directory user accounts.

You might be asked to deploy mobile devices to end users, assist with basic enterprise-level mobile device management configuration and troubleshooting

Determine if equipment is warranted and arrange appropriate resolution under warranty

You will update assigned tickets and continuously coordinate necessary work

It will be very important to document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket

You will troubleshoot software and hardware enhancements, application deployments and infrastructure upgrades

You will be expected to escalate the problem to next level support if the issue cannot be resolved at Level 2


  • High School diploma and 5+ years experience

  • Experience working in a deskside or remote support environment.

  • Experience troubleshooting Windows, Mac, iOS, and Linux Operating Systems

  • Must be available to work non-standard hours during peak times.

  • Must be a US Citizen.

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