Robert Half Corporation Jobs

Job Information

Robert Half Tier 2 Help Desk in Chesterfield, Virginia

Description

You will determine the functional area of the problem being reported, e.g. hardware, software, telecommunications, and provide detailed analysis of the problem

Creation of Active Directory user accounts.

You might be asked to deploy mobile devices to end users, assist with basic enterprise-level mobile device management configuration and troubleshooting

Determine if equipment is warranted and arrange appropriate resolution under warranty

You will update assigned tickets and continuously coordinate necessary work

It will be very important to document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket

You will troubleshoot software and hardware enhancements, application deployments and infrastructure upgrades

You will be expected to escalate the problem to next level support if the issue cannot be resolved at Level 2

Requirements

  • High School diploma and 5+ years experience

  • Experience working in a deskside or remote support environment.

  • Experience troubleshooting Windows, Mac, iOS, and Linux Operating Systems

  • Must be available to work non-standard hours during peak times.

  • Must be a US Citizen.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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