Job Information
Robert Half Claim Resolution Specialist-Bilingual English/Spanish in Chicago, Illinois
Description We are offering an opportunity for a Claim Resolution Specialist-Bilingual English/Spanish in the industry of customer service located in Chicago, Illinois, United States. This role provides a chance to work in a hybrid work environment, giving you the flexibility to work remotely if necessary. As a Claim Resolution Specialist, your main duties will involve handling customer inquiries, maintaining customer records, and resolving any issues that arise.
Responsibilities:
• Responding to customer escalations via phone calls, emails, and general inquiries on Voluntary Benefits claims.
• Providing excellent customer service and accurate information through incoming telephone calls, email correspondence, and text chats in a high-volume contact center environment.
• Taking ownership and accountability in handling customer requests efficiently, accurately, and professionally.
• Demonstrating the ability to analyze information to make appropriate decisions and solve problems while maintaining a pleasant phone experience for the caller.
• Navigating multiple system applications to research, analyze, and resolve requests, inquiries, and concerns.
• Maintaining established levels of productivity, service, and quality standards.
• Complying with corporate policies, regulatory standards, business processes, and procedures.
• Handling customer inquiries related to claim administration and benefit functions.
• Utilizing Microsoft Excel, Microsoft Word, and Microsoft Outlook for various tasks.
• Completing additional tasks and other projects/duties as assigned. Requirements • Proficient in both English and Spanish languages
• Excellent customer service skills
• Strong communication skills
• Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
• Experience in training staff on procedures and policies
• Ability to research and resolve claims effectively
• Familiarity with email correspondence and management
• Experience in handling inbound and outbound calls
• Knowledge of 'About Time' software
• Understanding of benefit functions and claim administration
• Ability to maintain high productivity levels
• Knowledge of industry practices and policies
• Familiarity with cloud technologies
• Ability to build and maintain relationships with partners
• Experience in client relations and closing deals
• Familiarity with web applications
• No discrimination based on race, religion, sex, national origin, age, or disability.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .