Job Information
Robert Half Claim Resolution Specialist-Bilingual English/Spanish in Chicago, Illinois
Description We are offering a long term contract employment opportunity for a Claim Resolution Specialist. The role is situated in Chicago, Illinois, and involves providing top-notch customer service in a high-volume contact center environment. As a Claim Resolution Specialist, you will be resolving customer inquiries and escalations, ensuring that all interactions are documented accurately and efficiently. The role is primarily in the insurance industry and requires fluency in both English and Spanish.
Responsibilities:
• Handle customer escalations via phone calls, emails, and text chats, providing accurate information in a timely manner.
• Conduct thorough research and analysis to resolve customer requests, inquiries and concerns.
• Maintain high levels of productivity, service and quality standards.
• Demonstrate the ability to make appropriate decisions and solve problems while providing a pleasant phone experience for the caller.
• Navigate multiple system applications effectively to ensure efficient customer service.
• Take ownership and accountability in handling customer requests professionally.
• Learn and comply with corporate policies, regulatory standards, business processes and procedures.
• Provide status updates and other necessary information to customers regarding their Voluntary Benefits claims.
• Work collaboratively with team members to streamline processes and improve customer experience.
• Handle additional tasks and projects as assigned by the team lead or manager. Requirements • Proficiency in both English and Spanish languages is required
• Excellent customer service skills and prior experience in a customer-facing role
• Strong communication skills, both written and verbal
• Familiarity with Microsoft suite including Excel, Word, and Outlook
• Ability to manage inbound and outbound calls professionally and efficiently
• Experience with email correspondence in a professional setting
• Knowledge of claim administration and resolution procedures
• Understanding of policy, practices, and benefit functions
• Ability to research and gather information effectively
• Experience with cloud technologies and web apps
• Training experience or ability to train others
• Demonstrated ability to build strong relationships with partners and maintain client relations
• Ability to close claims effectively and in a timely manner
• High level of productivity and ability to manage time effectively
• Understanding of Microsoft's 'About Time' software is considered an asset.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .