Robert Half Client Services Manager in Chicago, Illinois
Client Services Manager
Responsible to serve as the support to the National Account Relationship team to a portfolio of single-point-of-contact clients VMS, third-party clients.
Select and distribute client work orders to the Field to partner and fill the job order requisition
Submit candidate resumes as identified by Field personnel and qualify them for the client
Schedule interviews and share client feedback to the Field personnel
Maintain and expand existing business with the Field through internal sales techniques and customer service
Responsible for communicating and educating Field personnel on client contractual terms and service-level agreements and on sales growth opportunities
Attend account Handoff meetings with Implementation and Services Team members to learn about new client accounts or servicing modifications
Assist management in Strategic Account special projects to support department initiatives
Performs review and analysis of a portfolio of Strategic Accounts
Perform ad-hoc analysis to make recommendations to management regarding operating Policies and Procedures best practices to improve service levels and to achieve departmental sales revenue goals
Assist in standardization and documentation of procedures
Participate in informational meetings, conference calls, trainings and team strategy meetings to receive up-to-date servicing and strategy plan
Training sessions provided by VMS clients, background check vendors, department initiatives, and company online and instructor-led sessions
Partner with the VP team and Account Executives to help maintain and expand existing business through internal sales techniques and customer service
· Must have Requirements:
Demonstrated ability to work independently with minimal supervision
Ability to analyze and interpret data, identify, and resolve discrepancies
Demonstrated ability to help lead sales development efforts by identifying opportunities and collaborating with the SA VPs and Account Executives on tactical plans
Possess tenacity in follow-through
Must be able to work with highly confidential data and always maintain confidentiality
Ability to demonstrate reliability and good attendance
Strong operational understanding of RHI or like business, with the ability to prioritize and make comprehensive business decisions
Working knowledge of Salesforce, preferred
Proficiency with Microsoft Office applications
Must be a team player with the ability to work independently
Possess verbal assertiveness – speak up in an encouraging, professional, and supportive manner
Ability to act with a sense of urgency daily
Custom Service oriented
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.