Robert Half Corporation Jobs

Description

We are in search of a Desktop Support Analyst to join our team in Chicago, IL. As a member of our team, you will play a pivotal role in providing tier 1 & 2 desktop support, managing desk setups, and facilitating a smooth onboarding process. This role offers a long term contract employment opportunity in the tech industry.

Responsibilities:

• Provide Tier 1 & 2 desktop support to ensure optimal system functionality.

• Utilize Fleetsmith for imaging tasks to maintain system consistency.

• Manage desk setups, ensuring all necessary equipment and software are correctly installed and functioning.

• Act as a key player in the onboarding process, helping new team members get set up and acclimated.

• Support a large team, addressing and resolving any technical issues.

• Maintain and manage customer accounts, taking appropriate actions when necessary.

• Utilize Apple Macintosh and JAMF Casper Suite to manage system configurations and settings.

• Use Google Apps and drive to streamline operations and improve efficiency.

• Employ JIRA for project management and issue tracking.

• Be proactive in ensuring all systems are updated and functioning correctly.

Requirements • Must hold a Bachelor's degree in Computer Science, Information Technology or related field

• Proven experience as a Desktop Support Analyst or similar role

• Knowledge of Apple Macintosh systems is required

• Experience with JAMF Casper Suite is essential

• Strong understanding of software and hardware installations, testing, and troubleshooting

• Excellent problem-solving skills

• Good communication and interpersonal skills

• Ability to work independently and collaboratively within a team

• Must be detail-oriented and have strong organizational skills

• Ability to manage multiple tasks and priorities effectively

• Demonstrated ability to maintain confidentiality and handle sensitive information

• Must be able to provide support to users in a professional and courteous manner

• Must have a continuous learning mindset to keep updated with the latest technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .